1. Our Commitment

Ambers events and conferences is committed to providing excellent service and resolving any concerns you may have fairly and efficiently. This Dispute Policy outlines our process for handling complaints and disputes.

2. First Steps - Direct Resolution

If you have a concern or complaint, please contact us directly first:

• Contact us immediately if there's an issue during or after your service
• Provide clear details about the problem
• Allow us the opportunity to resolve the matter

Most issues can be resolved quickly through direct communication. Our goal is to find a solution that satisfies both parties.

3. Formal Complaint Process

If direct resolution is unsuccessful, you may file a formal complaint:

1. policies.dispute.s3_step1_title
   • Your contact information
   • Booking reference number
   • Date of service
   • Detailed description of the issue
   • Supporting evidence (photos, receipts, etc.)
   • Desired resolution
2. Acknowledgment:
3. Investigation:
4. Response:

4. Escalation Process

If you're not satisfied with our response:

1. policies.dispute.s4_step1
2. policies.dispute.s4_step2
3. policies.dispute.s4_step3
4. policies.dispute.s4_step4

5. Types of Disputes We Handle

• Service quality concerns
• Billing or payment disputes
• Appointment scheduling issues
• Staff conduct concerns
• Refund requests
• Policy interpretation disagreements

6. Resolution Options

Depending on the nature of the dispute, we may offer:

• Complimentary service correction or redo
• Full or partial refund (see our
• Service credit for future bookings
• Compensation for inconvenience
• Written apology and corrective action plan

7. Mediation

If we cannot reach a mutually acceptable resolution, either party may propose mediation:

• Neutral third-party mediation
• Costs shared equally between parties
• Non-binding recommendations

8. Legal Action

As a last resort, disputes may be resolved through legal channels:

• Small claims court (for disputes under the applicable threshold)
• Civil court proceedings
• Subject to the jurisdiction of Germiston, South Africa

We strongly prefer to resolve disputes amicably without legal intervention.

9. Good Faith Requirement

Both parties agree to:

• Act in good faith throughout the dispute resolution process
• Provide honest and accurate information
• Respond promptly to communications
• Work collaboratively toward resolution
• Maintain confidentiality of dispute details

10. Fraudulent Claims

We take fraudulent or vexatious complaints seriously. If we determine a complaint is made in bad faith or to harass our business, we reserve the right to:

• Reject the complaint
• Terminate our customer relationship
• Pursue legal remedies if appropriate

11. Time Limits

To ensure timely resolution:

• Complaints should be raised within 7 days of the service
• Formal written complaints must be submitted within 30 days
• Legal action must be initiated within applicable limitation periods

12. Contact Information for Disputes

To file a complaint or dispute, contact us:

Mark your communication as "FORMAL COMPLAINT" to ensure proper routing and handling.